So I drive up to my bank's outdoor ATM (or walk to the indoor one). I swipe my ATM card, and enter my PIN. Then the machine asks if I want to continue in English or Spanish.
I've been banking here since this bank took over my previous one, where I banked for years before that. I've used my card and my PIN, so this machine now knows who I am. It knows who I am enough to let me get at my money. That implies a pretty high level or recognition.
But it doesn't know what language I speak? Or perhaps it thinks I've suddenly decided to learn Spanish, and I want to practice by moving money around.
Never mind that I always, ALWAYS, ALWAYS ask for a receipt, but it still asks me if I want one.